General FAQs

What is Thread Maison?

Thread Maison is an online clothing store offering stylish shoes, skirts, sweaters, polos, and accessories, designed to bring modern fashion to your everyday wardrobe.

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account makes it easier to track orders, save favorites, and enjoy faster checkout.

Orders & Payments

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your safety.

Can I change my order after placing it?

Orders are processed quickly, but contact us within 2 hours. If the order hasn’t shipped, we’ll do our best to make changes.

Shipping & Delivery

Do you ship across the United States?

Yes, we ship nationwide. Delivery usually takes 3–7 business days, depending on your location and the shipping method chosen at checkout.

Do you offer free shipping?

Yes, we offer free standard shipping on U.S. orders over $75. For orders under $75, shipping costs will be calculated at checkout.

Can I track my package?

Absolutely. Once your order ships, you’ll receive a tracking number by email to follow your package’s progress right to your door.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags. Refunds are issued to the original payment method.

How do I start a return?

Simply visit our Returns page, enter your order details, and follow the steps. A prepaid return label will be provided for eligible items.

Do you offer exchanges?

Yes, we offer free exchanges for size or color within 30 days. If the item you want is unavailable, we’ll issue a refund.

Sizing & Products

How do I know my size?

Each product has a detailed size chart. We recommend checking your measurements before ordering to ensure the best possible fit.

Are the products true to size?

Most items run true to size. If a style fits differently, you’ll find sizing notes on the product page to guide your purchase.

What if my size is out of stock?

You can sign up for restock alerts on the product page. We’ll notify you by email as soon as your size is available again.

Customer Support

How can I contact Thread Maison?

You can reach us through our Contact Us page or email support@threadmaison.com. Our customer service team replies within 24 hours, Monday to Friday.

Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. They are delivered instantly by email and can be used on any product in our store.